Identity Theft Resolution

The Exectras Program includes a service that offers assistance to those individuals who have had their personal information fraudulently used by identity thieves.

A comprehensive approach

Exectras wants to make sure your employees aren’t overwhelmed by the effort to resolve identity fraud, and that your company doesn’t lose productivity because of it. Our strategic partner, ID Resolution, provides expert assistance to those who have suffered identity theft, be it financial, criminal or medical.

One advocate managing all issues

The victimized employee will interact with one fraud specialist who knows the details of the case and who manages it to final resolution.

The fraud specialist works with all creditors, agencies, law enforcement, professional associations, credit reporting agencies and collection companies. They also work with the victim to place fraud alerts, credit freezes and suppressions with the three credit bureaus. This ensures that the resolution is accomplished with the least amount of impact to your employee and your business.

Integrated identity management

ID Resolution has a suite of services that help your employees deal with the immediate effects of identity theft, as well as the task of getting things back in order.

Fraud Resolution

Dedicated specialists with extensive experience in fraud investigation and resolution work on behalf of your victimized employee.

  • Fraud alerts and credit file freezes when appropriate
  • Extensive suite of monitoring products are provided to the victim where appropriate at no additional charge to either the customer or the business
    • Triple bureau credit report for the identity theft victim
    • Triple bureau credit monitoring (12 months) for the victim
    • Cyber Monitoring of PII including Social Security Number, Credit Cards, Bank Accounts, Medical ID, Driver’s License etc.
Catastrophe Personal Document Replacement Assistance

An advocate will assist in replacing sensitive personal identity documents, financial records, legal documents and other critical records following a disaster while the victim focuses on rebuilding their homes and lives.

Relocation of Residence

An advocate can provide guidance on change-of-address notifications, mail forwarding or bundling, guidance on securing sensitive information during the move, replacement of lost documents, and an Identity Wellness Checkup after the move.

Identity Travel Response

An advocate will work with governmental agencies to help the traveler get lost documents reissued on an expedited basis, work with airlines and hotels to replace lost tickets, interact with local law enforcement, and assist in getting credit cards protected and replaced.

Estate Services

An advocate will assist the surviving spouse/executor in reviewing the deceased credit and financial files, looking for benefits associated with credit cards, making the appropriate notifications to appropriate institutions, assisting with obtaining important documents such as military records, birth certificates, marriage records and death certificates, and resolving any fraud issues uncovered.

Infant and Minor Identity Risk Mitigation

An advocate works to review your child’s information, resolve any instances of fraud, and suppress your child’s credit files, when available, until the age of majority.

Deployed Military Personnel Identity Risk Mitigation

An advocate can work with family members to review credit and personal information, add a protective Active Duty Military Alert on credit files, and remove names from pre-approved credit offers and personalized marketing for two years.

Marriage and Divorce Identity Risk Mitigation

An advocate can provide tips on securing credit and financial information while planning a ceremony, assistance with marriage license requirements, documentation for name-change requirements, considerations for life partners, and an Identity Wellness Checkup before marriage or after a divorce.

Medical Identity Theft Assistance

An advocate can work to resolve instances of medical insurance fraud, malicious medical information, denial of benefits due to fraud, and harassment from collection agencies due to medical identity fraud.